We offer a 30 day exchange policy from the date of delivery for an exchange or store credit. Exchange for size only on outlet/sale items. Please email firstname.lastname@example.org with your order number to process your exchange.
- Items must be unworn, unwashed their original packaging. Swim bottoms must be unworn with the hygiene sticker attached to be eligible for return.
- If you believe you have received a faulty item or the wrong item, please email email@example.com with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days.
- If you have paid the original postage cost and booked a return, this shipping cost is non-refundable.
- As all of our collections are limited edition capsules, we cannot guarantee that the item you wish to exchange to will be in stock. If this item or size becomes unavailable, we will issue you with a store credit.
All orders processed and shipped within 3-5 business days. Any orders made on Saturday or Sunday will be dispatched within 72 hours from the following Monday.
Please note, during sale periods or public holidays, we may experience small dispatch delays.
Once an order is dispatched from our warehouse, Sparkle Fitness cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.
INTERNATIONAL DUTIES AND TAXES:
Please note Sparkle Fitness does not cover import liabilities that may be applied by the government of the destination country. Sparkle Fitness will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Sparkle Fitness accept any orders back due to rejection of customs charges. You can read more about our policy in our sales terms and conditions.